claim a refund

Translations
требовать возврат денег
You can claim a refund if the product is faulty.
Вы можете требовать возврат денег, если товар неисправен.
Definitions
To formally request the return of money paid for a product or service, typically due to dissatisfaction, a defect, or an error in the transaction.
Words
refund

noun
возврат
claim

verb
утверждать